Privacy Policy

Silent S Digital Solutions (“Silent S Digital Solutions,” “we,” “us,” or “our”) offers IT support services to business customers. This Privacy Notice describes Silent S Digital Solutions’ policies and procedures regarding the collection, use, and disclosure of information when you use this website (www.silentsdigitalsolutions.com) or when you register to use our services. By visiting this website, you agree to the collection and use of information in accordance with this Privacy Notice. **Information We Collect** We collect various types of information from individuals who visit this website (“Website Visitors”) and individuals who register to use our services (“Customers”), including: * **Personal Information:** When expressing an interest in obtaining additional information about Silent S Digital Solutions’ services or registering to use those services, we request personal contact information, such as your name, employer/organization name, address, phone number, and email address. * **Billing-Related Information:** When purchasing our services, Silent S Digital Solutions requires you to provide financial qualification and billing information, such as your name and billing address, and payment information. We may also ask you to provide other information, such as the number of employees within your organization that will be using the services. * **Usage-Related Data:** Information related to your use of this website as well as your Internet browsing history and website-related preferences (such as your IP address and browsing behavior), and data related to your use of our services (logs of support requests, systems information for troubleshooting). * **Cookies and Tracking Technologies:** As you navigate this website, we may also collect information using website technology software and tools, which is standard practice for most websites. For example, the software tracks the actions you take on this website. Information might also be collected through cookies and other Internet tracking technologies. **How We Use Personal Information and Non-Personal Information** We use personal and non-personal (non-identifiable) information to: * operate this website, improve website content and provide our services. For example, if you fill out a "Contact Us" form on this website, we will use the information you provided to contact you about your interest in our services. * communicate with you. * process transactions (Silent S Digital Solutions uses payment information solely to collect payment for the services). * personalize your website experience. * market our services to you or others. For example, we may use information you provide to contact you to further discuss your interest in our services or to send you information regarding Silent S Digital Solutions. * protect this website and our computing systems from external cybersecurity threats. **Website Navigational Information** As explained above in the Information We Collect section, Silent S Digital Solutions may also collect information using website technology software, which is standard practice for most websites. These tools, which include cookies, collect information as you navigate a website. For example, when you visit this website, our servers send a cookie to your computer. Cookies can make interactions with this website easier and more relevant to you. We also use website navigational information to operate and improve this website. We might use website navigational information alone, or in combination with personal information, to provide personalized information to customers and prospective customers. **Sharing and Disclosures of Information** * **Service Providers:** Silent S Digital Solutions might share personal information about our customers - which might include personal information about employees or agents of our customers - with third parties such as service providers. * We share personal information with our service providers for these purposes: * so the service providers can assist us in operating our services. * so the service providers can process payments (Stripe) and send marketing emails (Mailchimp). * **Third Parties/Partners:** Silent S Digital Solutions does not share, sell, or rent any personal information with third parties for their own independent promotional purposes. * Silent S Digital Solutions uses a third-party service provider (Stripe) to manage payment processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of payment processing on our behalf. * **Disclosures Required by Law or to Protect the Company:** Silent S Digital Solutions reserves the right to use or disclose personal and other information, if required by law or if we reasonably believe disclosing such information is necessary to protect our legal rights, our property, our employees or our assets. We might also use and disclose information to comply with a judicial proceeding, court order, or other legal process. **Security** We use appropriate administrative, technical, and physical security measures to protect customer data. **Your Privacy-Related Rights** If you are a consumer who has provided your personal information via this website, you might have the following rights, depending on where you reside: * **Right to Know:** You can request information about the personal information we have collected about you. * **Right to Correct or Update:** You can make changes to the personal information that we have collected from you or about you. * **Right to Delete:** You can request that we delete your personal information. * **Right to Opt-Out:** You can manage your receipt of marketing communications by following the "unsubscribe" instructions in marketing emails. * **Right to Non-Discrimination:** You will not be discriminated against for exercising any of these rights. **How to Exercise Your Privacy-Related Rights** To exercise your rights, please contact us at Silent S Digital Solutions, 201 E Academy Street, STE 125, Fuquay Varina, NC, 27526. You may also contact us at admin@silentsdigitalsolutions.com. You will be required to verify your identity by providing proof of your identity. We will respond to your request within 30 days. **Contact Us** * By Postal Mail: Silent S Digital Solutions, 201 E Academy Street, STE 125, Fuquay Varina, NC, 27526 * By Email: admin@silentsdigitalsolutions.com **Changes to This Privacy Notice** We may update this Privacy Notice from time to time. We will notify you of any material changes to this Privacy Notice and provide the opportunity to opt-out of having your personal information used for new purposes.